Terms of Service

For Private 1:1 Coaching Sessions

1. Introduction

These Terms of Service explain how private 1:1 coaching sessions are delivered by Westminster Digital Bridge CIC. By booking a session, you agree to these terms.

2. Service Description

Private coaching sessions provide personalised digital skills training. Sessions take place at Westminster libraries, online, or in a mutually agreed public place within Westminster. We do not offer home visits.

3. Booking

Sessions must be booked in advance through our online booking system. A confirmed booking requires full payment at the time of reservation.

4. Fees

The standard fee is £60 per hour. Prices are clearly displayed before payment is made.

5. What We Do

We provide digital confidence training, platform navigation support and skills development. We do not complete forms, manage accounts or act on your behalf. You remain responsible for your own devices, accounts and personal information.

6. Safety and Boundaries

We will never ask for your passwords, PINs or access to financial accounts. You must not share sensitive information during a session. You remain in control of your device at all times.

7. Your Responsibilities

You agree to attend on time, bring your device if needed, and follow reasonable safety guidance during the session. You must ensure the chosen public location is safe, accessible and appropriate for learning.

8. Cancellations and Refunds

Cancellations and refunds follow our Cancellation Policy.

9. Data Protection

We handle personal information in line with our Privacy Policy. We do not store payment card details.

10. Limitation of Liability

We provide coaching with care and professionalism. We are not responsible for device damage, data loss, account issues or decisions you make based on session content.

11. Changes to These Terms

We may update these terms to reflect changes in services or legal requirements. The latest version will always be available on our website.