Cancellation Policy

1. Client Cancellations

You may cancel your session up to 24 hours before the scheduled start time for a full refund. Cancellations made with less than 24 hours’ notice are non-refundable.

2. Rescheduling

You may request to reschedule a session up to 24 hours before the start time. Rescheduling within 24 hours is not guaranteed and may require a new booking.

3. Missed Sessions

If you do not attend your session, the full fee is retained.

4. Cancellations by Westminster Digital Bridge CIC

If we need to cancel a session due to staff illness, venue issues or unforeseen circumstances, you will be offered a full refund or a free reschedule.

5. Late Arrivals

Sessions start and end at the booked time. Late arrival does not extend the session.

6. Refund Method

Approved refunds are processed through the original payment method. Processing times depend on your bank or card provider.